Topics

Courses for Energy, Oil and Gas, Water Engineer

  • Flow Measurement and Custody Transfer (3 days)
  • Natural Gas Processing (2 days)
  • Analysis, Design & Construction of Fixed Offshore Steel Structures (4-5 days)
  • Public Sector Financial Management, Budgeting and Expenditure Control (2-3 days)
  • Effective Technical Report Writing (2 days)
  • Effective Technical Writing (2 days)
  • Inter-Personal and Consultancy Skills for Technical Professionals (2-4 days)
  • Survival Skills for Internal Consultants (2 days)
  • Personal Productivity & Time Management for Technical Staff (1 - 3 days)
  • Management Skills for Technical Professionals (1 or 2 days)
  • Personal Communication Skills for Technical Professionals (1 day)
  • Analytical and Problem Solving Skills for Technical Professionals (1 day)

Supply Chain Management, Service Management, Customer Care

  • Effective Tender Preparation & Evaluation
  • Effective Buying and Negotiating of I.T. Contracts (2 days)
  • Effective Buying, ITT & Tender Preparation, Evaluation & Vendor Selection
  • Effective Negotiation & Management of IT Contracts
  • How to Write Winning Proposals (2 days)
  • Successful Bid Management (2 days)
  • Successful Contract Management (2 days)
  • Managing Partner & Outsourcing Relationships
  • Introduction to Buying (1 day)
  • IT Contracts and IT Contract Law (2 days)
  • Outsourcing: How to get it right (2 days)
  • Distance Learning Course on Contract Management
  • Contractual Disputes, Litigation Claims and Resolution Tactics
  • Developing & Implementing Effective Service level Agreements for Business Services (3-5 days)
  • Customer Service for Financial Institutions (3 days)
  • Certified Contact Centre & Help Desk Manager (5 days)
  • Selling Customer Support (2-3 days)
  • Managing a First Rate Service Desk (3 days)
  • Essential Skills for Service Desk Staff (1 - 2 days)
  • Essential Skills for Contact Center Staff (1 - 2 days)
  • Profitable Customer Support Management (2 days)
  • The Strategic Service Desk (2 days)
  • Telephone Techniques (1 day) Project Management (1-3 days)

Contracts / Agreements

  • Drafting, Negotiating, and Managing Commercial Contracts (2 days)
  • Engineering, Procurement and Construction Contracts (3 days)
  • Operation and Maintenance Contracts (2 days)
  • Service Level Agreements (2 – 4 days)

Risk Management, Business Continuity, & Security

  • Enterprise Risk Management (2 - 5 days)
  • Emergency and Crisis Management (4 or 5 days)
  • Incident Control, Mitigation and Restoration (5 days)
  • Business Continuity Planning and IT Disaster Recovery (4 or 5 days)
  • Designing an Effective Crisis Management Strategy (4 days)
  • Effective Crisis & Emergency Management (2 days)
  • Effective Crisis & Reputation Management (2 - 4 days)
  • The ABC of Business Continuity Planning (3 days)
  • How to Develop, Test and Maintain a Business Continuity Plan (1 day)
  • Incident Control (1 day)
  • IT and Telecommunications Disaster Recovery and Continuity Planning (2 days)
  • Business Impact Analysis (1 day)
  • Pandemic Planning (1 day)
  • Risk Management and Business Impact Analysis (2 or 3 days)
  • Certificate in Risk Management (5 days)
  • Security Strategy & Management (3 days)
  • Certified Security Manager (5 days)
  • Product Liability & Product Recall (2 days)
  • Crisis Management for Energy Industries (can be angled for Oil, Coal etc. – 3-5 days)
  • Operational Risk Management for Banks and Financial Institutions

Personal Development and Human Resource

  • Train the Trainer (3 - 5 days) HR for Non-HR Leaders (3 days)
  • Human Capital Analytics (2 days)
  • Sales Excellence (2 days)
  • Process & Performance Management (2 days)
  • Developing Effective Consulting Skills (2 – 3 days)
  • Effective Technical Report Writing (2 days)
  • Effective Technical Writing (2 days)
  • Inter-Personal and Consultancy Skills for Technical Professionals (2-3 days)
  • Survival Skills for Internal Consultants (2 days)
  • Personal Productivity & Time Management for Technical Staff (1 day)
  • Vital Skills for the New Manager (1 day)
  • How to Interview (1 day)
  • Appraisal Interviewing (1 day)
  • Effective Coaching and Mentoring (2 days)
  • Creative and Productive Thinking for Technical Professionals (1 day)
  • Management Skills for Technical Professionals (1 or 2 days)
  • Personal Communication Skills for Technical Professionals (1 day)
  • Analytical and Problem Solving Skills for Technical Professionals (1 day)
  • Mastering Leadership (1 day)
  • How to Build Winning Teams (1 day)
  • How to make Effective Presentations (1 day)
  • Analysing and Documenting Work Processes ( 3 days)
  • Telephone Skills (1 day)
  • Time Management for Technical Professionals (1 – 2 days
  • Analysing & Documenting Work Processes (3 days)
  • Strategies for Profitable Project Management (1 -2 days)
  • How to Manage Change (1 – 2 days)

Project Management

  • Analysing & Documenting Work Processes (2-4 days)
  • Business Process Analysis, Management & Improvement (2-4 days)
  • Business Process Analysis and Management (5 days)
  • Strategies for Profitable Project Management (1 day)
  • Project Profitability (1 or 2 days)
  • Benefits Realisation (2 days)
  • How to Manage Change (1 day)
  • Strategy and Business Planning (2-3 days)

Quality

  • Total Quality Management (2 days)
  • Software Quality Improvement (2 days)
  • Baldrige Quality Methodology (2 days)

IT & Telecommunications Strategy & Service Management

  • Implementing the Balanced Scorecard for Information & Communications Technology (4 days)
  • IT Business Performance Measurement (3 days)
  • IT Architecture Planning & Implementation (5 days)
  • Best Practice in IT Infrastructure Management (2 days)
  • Outsourcing & Facilities Management: How to Get it Right
  • Business Process Outsourcing and Offshoring: How to Get it Right (2 days)
  • Strategies for IT Service Delivery and Support (2 days)
  • Effectively Reducing I.T. Costs (1 or 2 days)
  • Strategic IT Cost Control (1-2 days)
  • Service Level Agreement Strategies for IT Management (2 days)
  • IT Contracts and IT Contract Law (2 days) Analysing & Documenting Work Processes (2 – 4 days)
  • Strategic Business Intelligence (2-4 days)

Newsletter

Follow Us

facebookFacebook twitterTwitter
googleGoogle instagramInstagram